When your HVAC system breaks down, it's important that you get it fixed quickly for your comfort and health. According to This Old House, new houses need to be able to maintain a temperature of at least 68 degrees Fahrenheit in accordance with building codes. If you think your HVAC systems are failing or inefficient, hiring an HVAC repair company is often the best solution. However, not all HVAC companies are equal in skills and service. Asking the right questions upfront ensures you choose a quality HVAC repair company you can trust. This blog covers nine key questions to get the information you need to make an informed decision.

1. How Long Have You Been in Business?

Longevity speaks volumes about a company's reputation and reliability. An HVAC repair company that has been around for decades has proven their ability to provide satisfactory service to keep customers coming back. They have years of experience solving all types of HVAC problems. Newer companies may offer cheaper rates to build a customer base, but they are unproven. Always ask this question.

2. What Is Your Repair Specialization?

Not all HVAC companies are well-versed in all system repairs. Some specialize in certain brands or types of equipment. Others focus on installation but provide limited service. Ask whether the company has expertise in your specific HVAC system's make and model. Specialized knowledge and experience result in better repairs.

3. Do You Offer Emergency Repair Services?

HVAC breakdowns inevitably happen at inconvenient times outside normal business hours. Ask potential HVAC repair companies whether they provide after-hour emergency services. Availability for night and weekend repairs ensures you won't get stuck waiting days for hot summer or cold winter fixes. The company should be ready to respond anytime.

4. How Quickly Can You Respond?

Speaking of response time, inquire how quickly the HVAC company can dispatch a technician for repairs. The last thing you want is to wait around sweating or shivering due to an HVAC failure. A quality repair company will provide a quick turnaround, if not within just a few hours for emergency calls. Get guarantees on response times.

5. Do Your Technicians Receive Ongoing Training?

HVAC technology rapidly evolves each year. A company that doesn't invest in ongoing technician training inevitably falls behind on current equipment and repair techniques. Ask about continuing education requirements and programs. Updated technicians translate to better repairs of your modern, complex HVAC equipment. It's a clear sign of a forward-thinking company.

6. What Repair Warranties Do You Offer?

A reputable HVAC repair company stands behind its work with warranties. Warranty coverage varies, so ask for details upfront. Longer warranties ensure you won't get stuck with more repair bills right after work is done if issues arise. Only consider companies that guarantee their repairs.

7. Are You Licensed and Insured?

Legitimate HVAC companies will be licensed and carry liability insurance to protect you. Ask to see proof. That way, if damage occurs during work, claims will be covered. You'll also verify that they are trained to complete the work you are hiring them for. Unlicensed and uninsured companies leave you financially on the hook for mistakes. Be sure to verify licensing and insurance.

8. What Are Your Rates and Payment Options?

Of course, you need to ask about rates for estimates and repairs. Get quotes and pricing options in writing upfront. A quality company will provide fair, reasonable rates without price gouging. Your estimate should include details like the cost of materials and labor. Also, ask about payment methods. You'll want to know if you need to prepare a credit card, check, or cash.

9. Can You Provide References or Customer Testimonials?

Gathering feedback from previous customers can give you valuable insights into the HVAC repair company's reliability and customer satisfaction levels. Ask for references or seek out online reviews to understand others' experiences with the company's service quality, professionalism, and responsiveness. Positive testimonials indicate a trustworthy company that consistently meets customer expectations.

Choosing the right HVAC repair company matters. Asking the right questions upfront helps you vet companies to find the best skills, experience, responsiveness, and service. Using this guide will ensure you make a wise choice for your HVAC company. Get the facts to avoid disappointment down the road — your comfort and wallet will thank you. When your heating or cooling system needs repairs, let us help diagnose and fix the issue. Call Air Products Heating & Cooling with any questions you may have.